Articles on: About PuffLab

Can You Place the Order for Me?

At PuffLab, we aim to provide a smooth and convenient shopping experience for all our customers. However, to ensure efficiency and accuracy in processing orders, all purchases must be placed directly through our online platform. Unfortunately, we are unable to place orders for you over the phone, via live chat, or in-store.

Why Orders Must Be Placed Online:



Ensuring Accuracy:
- Placing orders online allows you to review and confirm all details, including product selection, quantities, and delivery options, reducing the risk of errors.

Streamlined Process:
- Our online ordering system is designed to be fast and efficient, automatically processing your order and sending it to our fulfillment team. This helps us manage orders effectively, ensuring timely delivery and pickup.

Secure Payment:
- Online ordering provides a secure environment for entering your payment details. Our website uses advanced encryption to protect your information, offering peace of mind when you shop with us.

Real-Time Stock Availability:
- By placing your order online, you have access to our live in-stock menu, allowing you to see what’s available in real-time. This ensures that you’re only ordering items that are currently in stock, avoiding potential delays.

How to Place an Order Online:



Visit Our Website:
- Go to PuffLab’s website and browse our wide selection of vape products. You can use the AI-powered search box to quickly find what you’re looking for.

Add Items to Your Cart:
- Once you’ve found the products you want, select the desired quantities and add them to your cart.

Review Your Order:
- Before proceeding to checkout, take a moment to review your order to ensure everything is correct.

Checkout:
- Follow the prompts to complete your purchase. You’ll need to enter your delivery or pickup information and choose your payment method. For in-person orders like same-day delivery or pickups, we accept debit and credit cards. For shipping orders, payment must be made via Interac e-Transfer.

Receive Confirmation:
- After placing your order, you’ll receive an email confirmation with all the details. If you’ve opted for same-day delivery or in-store pickup, you’ll also be notified when your order is ready.

Support Available:



While we cannot place orders for you, our customer service team is available to assist you with any questions you may have during the ordering process. Whether you need help navigating the website, understanding product details, or resolving any issues, we’re here to help.

- Live Chat: Available on our website for real-time assistance.
- Email: Contact us at contact@pufflab.ca for help with non-urgent inquiries.

Conclusion:



To maintain the highest level of service and accuracy, PuffLab requires all orders to be placed online. While we cannot place orders on your behalf, our user-friendly website and dedicated support team are here to make the process as simple and efficient as possible.

Updated on: 23/08/2024

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