Articles on: About PuffLab

Can I Pick Up My Order In-Store Instead of Getting It Delivered?

At PuffLab, we understand that our customers have different preferences when it comes to receiving their vape products. While same-day delivery is a convenient option for many, we also offer the flexibility of in-store pickup for those who prefer to collect their orders in person.

How In-Store Pickup Works:



Place Your Order Online (Optional):
- You can choose to place your order online by browsing our website and selecting “In-Store Pickup” at checkout. This ensures your items are reserved and ready when you arrive.

Visit Our Store Without Ordering Online:
- Alternatively, you can skip the online ordering process altogether. Simply visit our store at 725 Notre Dame Drive in London, Ontario. You can browse our live in-stock menu on our website beforehand, so you know exactly what’s available. Once you arrive, our staff will help you get exactly what you want—no need to place a pickup order online.

Order Confirmation and Pickup Notification:
- If you place an order online, you'll receive an order confirmation and a notification when your order is ready for pickup. But if you come directly to the store after checking our online menu, you can pick up your items right away.

Collecting Your Order:
- When picking up an online order, bring a copy of your order confirmation (either printed or on your mobile device) and a valid ID. If you're shopping in-store, our team will assist you in finding the products you saw online.

Payment Options:
- If you haven't paid for your order online, you can pay in-store at the time of pickup. We accept debit and credit card payments, as well as cash. Please note that payment by Interac e-Transfer is only available for orders that require shipping.

Benefits of In-Store Pickup:



Avoid Delivery Fees:
- By opting for in-store pickup, you can avoid any delivery fees associated with same-day delivery, making this an economical option.

Immediate Availability:
- If you need your vape products urgently, in-store pickup is often the fastest option, allowing you to collect your order as soon as it's ready.

Personalized Service:
- When you pick up your order in-store, you have the opportunity to speak directly with our knowledgeable staff. They can answer any questions you might have about your products or offer recommendations on other items you may be interested in.

Flexibility:
- You can visit our website to check the live in-stock menu and come directly to the store to purchase your desired products without needing to place an order online.

Store Location and Hours:



PuffLab is located at 725 Notre Dame Drive in London, Ontario. We’re open for in-store shopping and pickups until 11 PM every day. Our convenient location makes it easy for you to swing by after work or during your evening errands.

Conclusion:



In-store pickup at PuffLab offers a flexible and cost-effective way to receive your vape products. Whether you’re avoiding delivery fees, need something right away, or just prefer browsing our live in-stock menu before visiting, our in-store pickup service is designed to cater to your needs.

Updated on: 23/08/2024

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